A messenger bot is basically a software program that makes use of artificial intelligence (AI) to chat with clients. Simply put, these automated Bots are able to formulate an intelligent response to any question that you may throw at it and then can automatically reply back to you in a very human manner. As you can see, such automated bots can literally have the power to completely transform the face of sales, customer support, and marketing as we know it today and for good. In fact, many businesses nowadays are investing in automated Bot systems that can help them provide better customer support, faster response times, more personalized interaction with clients, and so on.
However, some business owners might not be comfortable putting their entire marketing or sales strategy on the shoulders of a single Bot. This is where messenger ChatBot comes in. There are actually two types of these Bot systems Web-based and desktop.
Desktop: These are programs that are installed directly onto your computer (running on your computer, which is a lot easier than mobile apps). However, because of the way these types of Chat Bots work, they are not as intelligent as the web-based ones, and hence it takes them quite some time to actually reply back to you. Moreover, installing and utilizing desktop programs is rather cumbersome as well.
Web-based: Unlike desktop automated Bots, web-based ones can perform their tasks instantly and without any installation. They don't even need any software downloaded for them to run. All you need is a web browser and an internet connection. And since most of these automated bots are web-based, they can connect with customer service systems like Facebook, Twitter, and a few others. However, not all of them support voice commands. So you'll need to make sure that your bot can handle voice commands before you can use it for customer service purposes.
But what if your customer service system isn't web-based? In that case, you can still use Facebook Messenger Bot as customer service assistants. Just make sure you have it installed on your laptop first before you log in to your company's server. It's much more convenient than typing in long strings of numbers on your phone or tablet. Plus, chatting with your bot will save you time, as it won't require you to type out every number you call.
Chat Bots are ideal for customer care systems that will mostly be used by employees. Because these Bots are designed to be efficient and accurate, you can expect that they will be able to help answer most of the questions that you may have regarding your business. Some of these Chat Bots are already pre-programmed to do specific things, like answering basic questions and supplying answers. Others are programmed to give general information and even research information on certain products. And the best thing is, now you don't have to hire customer service assistants to do the job for you!
As mentioned earlier, there are already many different types of Chat Bots available. Most of these are already programmed to deliver pre-written responses, which makes it easier for you to program it to give specific answers. However, if you want your bot to have a personal touch, you can personalize it by creating your own response. This way, your customers can always remember you as a certain Bot, and this will surely give your brand a touch of uniqueness.
These Bot systems are very beneficial to businesses because they allow you to interact with your clients on a deeper level. In fact, these systems can even help you improve the productivity of your employees, as they eliminate most of the repetitive and boring conversations that take place in the workplace nowadays. If you think Messenger Bot can help your business, you should check whether your website has a built-in bot or not. Check out a demo of the bot system today!